Customer Care Agreements
Solid building blocks
PANalytical assists customers in the assembly of PANassist Customer Care Agreements from clear, solid building blocks to offer the right level of assistance tailored to suit each customer’s specific needs and requirements. Customers select options from an extensive range of service and expertise support.
With many years of experience, PANalytical has developed PANassist services into carefully designed base packages that can be expanded with optional services. Each tailored Customer Care Agreement defines the scope of PANalytical’s ongoing support. It not only encompasses reactive support, but also comprises a select mix of yearly or half-yearly preventive maintenance visits from customer support specialists. Regular checks on the validity of customer instrument performance, remote support and help in developing further methods can form part of the agreement too.